Google Review
Try a demo:
De-escalation Protocol
1.Analyse sentiment, urgency, and emotional tone
2.Detect threats, competitor mentions, staff callouts
3.Apply response strategy (praise / address / de-escalate)
4.Draft brand-aligned reply — never defensive, never generic
5.Generate internal action items for your team
Output
Paste a review, set the stars, hit "Generate Response"
or try one of the demos
1
Never Generic
Every response references specific details from the review. No copy-paste vibes.
2
De-escalation Built In
1-star protocol: empathise, don't admit liability, take offline. Protects your brand.
3
Internal Action Items
Flags food safety issues, staff mentions, competitor references, and legal threats for your team.